Everything you need to know about using Kincore, how we protect your
information, and how to contact us.
Privacy Policy
Last updated: August 2026
Kincore (“we”, “us”, or “our”) provides a private family-tree and
legacy platform where relatives can preserve names, relationships,
photographs, stories, and other family records. This Privacy Policy
explains what personal information we collect, how we use it, how
family spaces control access, and the choices available to you.
Because Kincore may process sensitive family information — including
photographs, relationship details, biographical data, and information
about children when a family chooses to include them — we treat
privacy as a core product requirement, not an afterthought.
Who This Policy Covers
This policy applies to visitors of kincore.com, account holders,
invited family members, and anyone whose information is entered into
a family space (for example a relative’s profile created by a family
admin). Where a family admin adds information about another person,
that admin is responsible for having an appropriate basis to do so
under applicable law and family expectations.
Information We Collect
Depending on how you use Kincore, we may collect:
Account data such as name, email address, password
or authentication tokens, and basic profile settings.
Family-space data including names, nicknames,
dates, places, relationship links, roles, invitations, and notes
you or other members add.
Media and keepsakes such as photos, videos,
documents, letters, and captions uploaded to a family space.
Communications when you contact support, submit an
enquiry, or respond to invitations.
Billing data for paid plans (handled by our payment
providers; we do not store full card numbers on Kincore servers).
Technical and security logs such as device type,
browser, IP address, approximate location derived from IP, and
timestamps used for security, abuse prevention, and reliability.
Children’s Information
Kincore is intended for family use and may contain profiles or media
relating to minors when a family adds them. We do not knowingly allow
children under the applicable digital-consent age in their region to
create accounts without appropriate parental or guardian involvement.
Family admins should only add children’s information when they have
authority to do so, and should use privacy controls carefully for
profiles and media involving minors.
How We Use Information
We use personal information to:
Provide, maintain, and improve the Kincore service
Authenticate users and manage family-space membership and roles
Deliver invitations, notifications, and support responses
Process subscriptions and billing where applicable
Protect against fraud, abuse, unauthorized access, and security incidents
Comply with legal obligations and enforce our Terms of Service
We do not sell personal data.
Family-Controlled Access
Each family space is private by design. Family owners and admins
control membership, invitations, roles, and visibility settings for
profiles, fields, and media. Content shared inside a family space is
intended for that family’s authorized members, not for public social
discovery.
Sharing and Processors
We share personal information only with service providers who help us
operate Kincore (for example hosting, authentication, email delivery,
analytics limited to product improvement, and payment processing), and
only as needed to provide the service. We may also disclose information
if required by law, to protect rights and safety, or in connection with
a merger, acquisition, or asset transfer subject to appropriate
safeguards.
Retention
We retain account and family-space data for as long as needed to provide
the service and for legitimate business, security, and legal purposes.
If you delete an account or a family admin removes content, we take
steps to delete or de-identify the associated data within a reasonable
period, except where retention is required by law or needed to resolve
disputes and enforce agreements.
Security
We use administrative, technical, and organizational measures designed
to protect personal information, including access controls, encrypted
connections, and monitoring for suspicious activity. No method of
transmission or storage is completely secure; please use a strong
unique password and protect invite links.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct,
delete, or export personal information, or to object to or restrict
certain processing. You can update many details in-product. For privacy
requests, contact
support@kccdigital.com.
We may need to verify your identity before fulfilling a request.
International Transfers
Kincore may process information in countries other than your own.
Where required, we use appropriate safeguards for cross-border
transfers.
Changes
We may update this Privacy Policy from time to time. We will revise the
“Last updated” date above and, when changes are material, provide
additional notice as appropriate.
These Terms of Service (“Terms”) govern your access to and use of
Kincore websites, apps, and related services (the “Service”). By
creating an account or using Kincore, you agree to these Terms. If you
are using Kincore on behalf of a family or organization, you confirm
you have authority to accept these Terms for that use.
The Service
Kincore helps families create private family spaces, build family
trees, store photographs and keepsakes, manage invitations and roles,
and preserve generational stories. Features may change over time as we
improve the product.
Eligibility and Accounts
You must provide accurate account information and keep your login
credentials secure. You are responsible for activity under your
account. Notify us promptly if you suspect unauthorized access.
Accounts for minors should only be created with appropriate parental
or guardian involvement where required by law.
Family Spaces, Roles, and Content
Family owners and admins control membership, invitations, roles, and
many visibility settings inside a family space. You agree that:
You will only upload or enter content you have the right to share
with the family members who can access it.
You will not upload unlawful, harassing, exploitative, or infringing
material, or content that violates another person’s privacy or
publicity rights.
Information about other people (including children and relatives who
are not yet members) should be added only when you have an
appropriate basis to do so.
Admins may moderate membership and content within their family space
according to family rules and applicable law.
You retain ownership of content you submit. You grant Kincore a limited
license to host, store, process, display, and transmit that content
solely to operate and improve the Service for your family space.
Acceptable Use
You agree not to:
Attempt to access another family’s private space without authorization
Probe, scrape, overload, or disrupt the Service
Circumvent security, privacy, or access controls
Use Kincore to spam, phish, or distribute malware
Misrepresent your identity or affiliation when inviting or claiming profiles
Subscriptions and Payments
Some features may require a paid plan. Fees, billing intervals, and
renewal terms will be presented at purchase. Taxes may apply. Refunds
are handled under our Refund Policy. Purchases made through app stores
are also subject to those stores’ terms.
Privacy
Our collection and use of personal information is described in the
Privacy Policy, which forms part of your agreement to use Kincore.
Availability and Changes
We strive for reliable service but do not guarantee uninterrupted
availability. We may perform maintenance, update features, or suspend
access to address security or operational issues. We may modify these
Terms; continued use after notice of material changes constitutes
acceptance of the updated Terms.
Termination
You may stop using Kincore at any time. We may suspend or terminate
access if you violate these Terms, create risk or legal exposure, or
if required for security or legal reasons. Provisions that by their
nature should survive termination will survive.
Disclaimers and Limitation of Liability
The Service is provided on an “as is” and “as available” basis to the
fullest extent permitted by law. Kincore is a tool for families to
organize and preserve their own records; we do not provide legal,
genealogical certification, or professional advice. To the maximum
extent permitted by law, Kincore and its affiliates are not liable for
indirect, incidental, special, consequential, or punitive damages, or
for loss of data, profits, or goodwill arising from your use of the
Service.
If you purchased a paid Kincore plan, refund requests may be submitted
within 14 days of purchase unless otherwise stated in your order
confirmation. Subscription fees billed in error or for unused annual
plans may qualify after review.
How to Request
Email
support@kincore.com
with your account email and transaction reference.
Processing Time
Approved refunds are typically processed within 5–10 business days.
Timing may vary depending on your payment provider or bank.
App Store Purchases
Purchases made through the Apple App Store or Google Play are subject
to those stores’ refund rules. Request those refunds through the
respective store support channels.
Kincore is committed to making our website and applications usable for
people with diverse abilities.
Our Approach
We aim for readable typography, sufficient color contrast, keyboard
navigation, and descriptive labels on forms and controls.
Feedback
If you encounter a barrier, contact
support@kincore.com
with the topic “Accessibility feedback” and we will work to address it.
Contact & Support
Last updated: August 2026
Need assistance with your Kincore account, family space, subscription,
privacy request, or another issue? Send us a message and our support
team will direct your enquiry to the appropriate team.
